Privacy Policy

The short version

Give us your address and a phone number, we call you back about your roof. That is the whole purpose. Everything below is the detail of how that works, written out because you are entitled to know.

What arrives when you fill in the quote form

The form asks for your name, phone number, email address, the property address and a description of what is happening with the roof. Some fields are optional and you can leave them blank.

Two things travel with the submission that you did not type. A hidden field and a timestamp check, both there to filter out automated spam. Your browser also sends its IP address to our server as part of any web request, which we use for spam filtering and nothing else.

What arrives when you call

We take your name, number, address and the reason for the call so someone can ring you back and find the property. We may write notes about the roof. We do not record calls.

What we do with it

Four things:

1. Contact you about the enquiry you made.
2. Produce a quote, order materials and schedule the work.
3. Hold a record of the job so a workmanship warranty claim can be checked years later.
4. Meet our tax and accounting obligations for work we invoiced.

If you ask us to inspect for storm damage, the inspection photos are part of that record. You get copies. If you are filing an insurance claim and you ask us to send documentation to your carrier or adjuster, we do that because you asked us to, and we send only what is needed for the claim.

Who else sees it

Our own customer records system holds enquiries and job records. Beyond that, the only sharing is the practical kind: your address goes to a material supplier making a delivery, an accountant sees invoices, and information goes to your insurance carrier when you have asked us to send it.

We do not sell personal information. We do not trade it, rent it, or hand it to advertising networks. Nobody buys a list from us.

How long we hold it

Enquiries that never become jobs are deleted after two years. Records of work we actually carried out are kept for seven years, which covers warranty periods and accounting requirements. Inspection photos go with the record they belong to.

Cookies and site analytics

This site runs no advertising trackers and no third party marketing cookies. We use privacy respecting analytics that count page visits in aggregate so we can see which pages people find useful. That does not identify you personally and it does not follow you to other websites.

Nothing on this site needs cookies to work. If your browser blocks them, the pages and the quote form still function normally.

Your rights over this information

You can ask us what we hold about you and we will tell you. You can ask us to correct it if it is wrong. You can ask us to delete it, and we will unless we are required to keep an invoice record for tax purposes, in which case we will delete everything else and tell you what is left. You can ask us to stop contacting you at any time and that takes effect immediately.

Several US states, including California, Colorado, Connecticut, Texas, Utah and Virginia, give residents statutory privacy rights over personal information. Oklahoma does not currently have a comprehensive consumer privacy statute. We apply the rights described above to everybody who asks, regardless of where you live, because keeping two standards is more trouble than it is worth.

Children

This is a service for property owners. We do not knowingly collect information from anyone under 13.

How to ask

Email or call us using the details in the footer of this site. Say what you want: a copy, a correction, a deletion, or no further contact. We will reply within 30 days and normally much sooner. If you are unhappy with how we handled it, tell us and we will look at it again.

Changes

If this policy changes we will update it on this page. The version you are reading is the one that applies now.